Cancellation Policy

1. Cancelling your order

• Before dispatch: you may cancel within 12 hours of placing the order, or before it is shipped (whichever comes first), with no charge.
• After dispatch: the order can no longer be cancelled, but you may request a return under our Return & Refund Policy.
• Custom or bulk orders: cannot be cancelled once cutting, fabrication or production has started, unless agreed in writing.

To cancel, contact us by phone, WhatsApp or email with your order number and reason.

2. Cancellation by Gajpex

We may cancel all or part of an order if the item is out of stock, a price or listing error has occurred, payment cannot be verified, the order appears fraudulent, or delivery is not possible due to events beyond our control. If you have already paid, you will receive a full refund.

3. Refund timeline

Refunds for cancelled orders are initiated within 2–4 working days and usually reflect in your account within 7–10 working days, depending on your bank.

4. Changes to an order

Quantity, size, colour or address changes are possible only before dispatch.

5. Marketplace purchases

Orders placed on third-party marketplaces must be cancelled through that marketplace and follow its rules.

6. Export orders

Export orders may be cancelled within 24 hours of payment confirmation. Once goods are in production or handed to the forwarder, cancellation is not possible. Bank, documentation and freight costs already incurred will be deducted from any refund.

7. Contact