Shipping & Delivery Policy

This policy explains how and when Gajpex delivers orders placed through gujpex.com, WhatsApp, email or our sales team.

1. Where we ship

We deliver to most serviceable pin codes in India using trusted courier and road-transport partners. International and bulk shipments are handled on request.

2. Processing time

• Ready-stock orders are packed and dispatched within 1–2 working days after payment is confirmed.
• Orders confirmed after 2:00 PM IST move to the next working day. Sundays and public holidays are non-working days.
• Custom-size, bulk or project orders need extra time, which we will tell you before you pay.

3. Expected delivery time

• Metro cities: around 3–5 working days
• Other towns and rural areas: around 5–8 working days
• Remote, hilly and north-eastern regions: up to 12 working days

These are estimates. Weather, strikes, festivals and courier capacity can cause delays outside our control.

4. Shipping charges

Freight depends on weight, volume and destination and is shared with you before payment. Free delivery may be offered on selected products or promotions. Heavy items such as large liners and fabric rolls may ship by transport, with door or godown delivery as agreed.

5. Packing

All goods are inspected and packed in strong outer packaging to prevent damage in transit.

6. Tracking

After dispatch we share the courier or transporter name and the tracking/LR number by SMS, WhatsApp or email.

7. At the time of delivery

• Please provide a complete address, correct pin code and a reachable phone number.
• Check the package before accepting it. Note any visible damage on the delivery receipt and inform us within 48 hours.
• Charges for re-delivery caused by a wrong address or the receiver being unavailable may be payable by the customer.

8. Export orders

Export shipments are made through registered freight forwarders on agreed Incoterms (such as FOB, CIF or DAP). Customs duties and import taxes at the destination are the buyer’s responsibility.

9. Lost or undelivered shipments

If a shipment is confirmed lost, we will send a replacement or issue a full refund within 7 working days of confirmation.

10. Events beyond our control

We are not responsible for delays caused by natural disasters, lockdowns, strikes, government action or similar events.

11. Contact